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Sales Terms and Conditions

Returns & Exchanges at Scientifics Direct

Delivery

Items are shipped from stock, assuring fast delivery to you. We use a variety of delivery services including FedEx, UPS and USPS Postal Service. If an item is temporarily out of stock, you will receive a back order notice via e-mail. The balance of your order will be shipped promptly.

Standard Ground Shipping Transit Times

Depending where in the country you are shipping to in relation to our warehouse in New York, it will take up to 7 days to be delieverd to the shipping address. Please refer to the map below to see if you could still choose Standard Ground Shipping. Any questions if you order will arive on time please call our customer service team at 1-800-728-6999.

  • Orange Zone States : 5-7 Day Transit Time | Order must be placed by 3pm EST
  • Blue Zone States : 3-4 Days Transit Time | Order must be placed by 3pm EST
  • Green Zone States : 2 Day Transit Time | Order must be placed by 3pm EST
  • *All Dates prior to 3pm EST

Best Sellers At Scientifics Direct

Shipping & Handling Rates:

Shipping Type
Time To Ship
Economy Shipping
5-7 Days
Ground Shipping
2-5 Days
Two Day Shipping
2 Days
Next Day
1 Day
Up to $35 $7.95 $9.95 $19.95 $29.95
$35.01 to $75 $11.95 $13.95 $23.95 $33.95
$75.01 to $150 $14.95 $17.95 $26.95 $36.95
Over $150 $18.95 $20.95 $30.95 $40.95

Residents of Hawaii, Alaska, and American Protectorates

Scientifics Direct only ships to the 48 contiguous states (lower 48 states). We do not ship to Hawaii, Alaska, and American Protectorates.

HAZMAT

  • Esbit Dry Fuel Tablets (item #3052343) cannot be expedited and cannot ship to a PO Box. A $20 hazardous shipping charge is added to item at checkout.
  • Hand Boilers (item #3152382) cannot be expedited and cannot ship to a PO Box. A $20 hazardous shipping charge is added to item at checkout.
  • Drinking Birds (item #3053617) cannot be expedited and cannot ship to a PO Box. A $20 hazardous shipping charge is added to item at checkout.

1 Day Delivery

For all orders shipped in the continental US. Express orders must be received online by 3 PM EST or by phone by 3 PM EST to be shipped on the same day (2-day and overnight). No weekend delivery. Please note that express shipping begins at the point when Scientifics Direct processes your order and not at the time that it is placed online. Shipping time may vary, as it is subject to product availability and payment processing/credit approval periods.

Shipments PO Boxes

We are unable to ship to PO Boxes - Please call 1-800-728-6999 for shipping options.

Satisfaction Guarantee - Exchanges & Returns

We stand behind our commitment to provide you with quality products. Our Guarantee entitles you to receive an exchange, replacement or refund for the full merchandise amount (less any appropriate shipping charges) within 30 days provided the item is in resellable condition.

Warranty Information

Scientifics brand microscopes, telescopes, binoculars and magnifiers have a five year manufacturer's limited warranty. Manufacturer's warranty information is available by contacting our Customer Service Department at 1-800-728-6999.

Celestron brand microscopes, telescopes, binoculars, and magnifiers come with 2-year limited warranties through the manufacturer. Celestron technical support can be reached at 1-800-421-9649.

For all other products, the Manufacturer's warranty applies. Warranty Information is available by contacting our Customer Service Department at 1-800-728-6999.

Damaged Products

If your package arrives damaged, immediately notify the carrier's local office. They will pick it up and return it to Scientifics at no expense to you.

How to Return or Exchange Items:

  1. CALL 800-728-6999 for a Return Authorization Number
  2. ALL ITEMS MUST BE IN THE ORIGINAL MANUFACTURER'S BOX which must be in new, unmarked condition. ES will not accept returned merchandise which displays use or misuse or is not in its original manufacturer's box. Instructions and warranty card must be included.
  3. Complete the Merchandise Return Form and return it with the merchandise.
  4. Place item and return form into a shipping carton, and tape the box securely.
  5. Return box to:
    Returns Department, SCIENTIFICS DIRECT, Inc.
    574 Main Street., Tonawanda, NY 14150-6711 USA
  6. Contact Parcel Post or UPS and return package PREPAID.
  7. Sorry, shipping charges are not refundable.

Repair or Defective Items

If an item is defective and you are returning it within 30 days, please send back the entire product, not just the defective part. After the 30-day trial period, consult the warranty instructions enclosed with the item. These returns must be made to the manufacturer. All Scientifics warrantied products are to be returned to:

Returns Department, SCIENTIFICS DIRECT, Inc.

574 Main Street., Tonawanda, NY 14150-6711 USA

Pricing

Please note that prices appearing here are valid for products purchased online only. This pricing does not necessarily reflect that of the print version of SCIENTIFICS DIRECT catalog. As a result, they do not apply when purchasing the same or similar products via phone, fax, or by mail. Prices appearing here are subject to change without notice and are subject to product availability. We reserve the right to correct pricing and specification misprints.

Gift Certificates

Ordering a Gift Certificate: Currently, our gift certificates can only be ordered individually. Available in 8 convenient denominations$10, $25, $30, $50, $75 $100, $150 and $200

Please make sure you order only one gift certificate at a time or you may call in your order to our customer service department at 1-800-818-4955 Mon.-Sat. 8am to 9pm EST.

A gift certificate must be the only item in your cart upon checkout. If you wish to order items (or additional gift certificates) in addition to your gift certificate, they will have to be placed as a separate order from your gift certificate purchase. Promotional discounts cannot be applied to the purchase of any gift certificate.

Redeeming a Gift Certificate: Purchasing your items with your gift certificate is just a short phone order away at 1-800-818-4955 or you may redeem online.

International Orders

We do not ship outside the U.S.

Policies

Customer must be 18 years or older to purchase from Scientifics Direct. By placing an order with Scientifics Direct, you acknowledge and agree that you are 18 years or older and legally capable of entering into contracts.

Ordering Live Caterpillars

Painted Lady Caterpillars are not included with the purchase of our Butterfly Cages. Scientifics Direct does not provide fulfillment for live insects. This is handled through a third party supplier. A mail order form is included with the shipment of each butterfly net detailing the ordering process for live caterpillars. For an additional fee of $13.49, you will receive 5 live Painted Lady Caterpillars and rearing supplies. This fee includes shipping and handling (inside the continental United States only). Payment must be made by the customer to the third-party vendor, NOT Scientifics Direct.

After filling out your mailing address, this form can be redeemed in one of 3 ways:

  1. Mailed to the vendor with check or money order payment.
    Address: Butterfly Store, PO Box 4517, Bremerton, WA 98312
  2. Scanned and emailed to this supplier with your credit card information.
    Email: help@naturegifts.com
  3. Faxed with your credit card number: 800-955-1497

Please allow 2 weeks for delivery. Please do not order live caterpillars if below 40 degrees or above 85 degrees. Live arrival guarantee will be void if ordered during these temperatures.

Ordering Live Ants

Live Ants are not included with the purchase of our Illuminated Ant Habitat. Scientifics Direct does not provide fulfillment for live insects. This is handled through a third party supplier. A coupon is included with the shipment of each Illuminated Ant Habitat for the redemption of 30 live ants.

Please allow 2 weeks for delivery. Ants are shipped when weather permits (32 to 85° F) via US Postal Service, and only within the continental United States (cannot ship to Hawaii).

If you wish to purchase additional live ants, or to purchase ants without purchase of our Illuminated Ant Habitat - please visit www.carolina.com