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Sales Terms and Conditions

 

Delivery

Items are shipped from stock, assuring fast delivery to you. We use a variety of delivery services including FedEx, UPS and USPS Postal Service. If an item is temporarily out of stock, you will receive a back order notice via e-mail. The balance of your order will be shipped promptly.

Standard Delivery Service

Choose the delivery time that you would like to receive your order. Order by 3pm EST for the fulfillment process to start today. Shipments to US Territories (Puerto Rico, Guam, US Virgin Islands and American Samoa) generally ship USPS Parcel Post. Please allow additional time for delivery.

Shipping & Handling Rates:

For Orders Of 5-7 Days 2-5 Days 2 Days 1 Day
Up to $35 $6.95 $8.95 $18.95 $28.95
$35.01 to $75 $10.95 $12.95 $22.95 $32.95
$75.01 to $150 $13.95 $16.95 $25.95 $35.95
Over $150 $17.95 $19.95 $29.95 $39.95

Our Customers in AK and HI

Standard shipping charges are for USPS Parcel Post. We do use Priority mail when possible, and depending on size and weight. Please allow us up to 2 weeks for delivery.

HAZMAT

  • Esbit Dry Fuel Tablets (item #3052343) cannot be expedited and cannot ship to a PO Box. A $20 hazardous shipping charge is added to item at checkout.
  • Hand Boilers (item #3152382) cannot be expedited and cannot ship to a PO Box. A $20 hazardous shipping charge is added to item at checkout.
  • Drinking Birds (item #3053617) cannot be expedited and cannot ship to a PO Box. A $20 hazardous shipping charge is added to item at checkout.

1 Day Delivery

For all orders shipped in the continental US. Express orders must be received online by 3 PM EST or by phone by 3 PM EST to be shipped on the same day (2-day and overnight). No weekend delivery. Orders to AK and HI are charged the express rate plus an additional $10.00 to be applied when the order is processed. Please note that express shipping begins at the point when Scientifics Direct processes your order and not at the time that it is placed online. Shipping time may vary, as it is subject to product availability and payment processing/credit approval periods.

Shipments PO Boxes

Orders to post office boxes are sent via USPS.

Pricing

Please note that prices appearing here are valid for products purchased online only. This pricing does not necessarily reflect that of the print version of SCIENTIFICS DIRECT catalog. As a result, they do not apply when purchasing the same or similar products via phone, fax, or by mail. Prices appearing here are subject to change without notice and are subject to product availability. We reserve the right to correct pricing and specification misprints.

Warranty Information

Scientifics brand microscopes, telescopes, binoculars and magnifiers have a five year manufacturer's limited warranty. Manufacturer's warranty information is available by contacting our Customer Service Department at 1-800-728-6999.

Celestron brand microscopes, telescopes, binoculars, and magnifiers come with 2-year limited warranties through the manufacturer. Celestron technical support can be reached at 1-800-421-9649.

For all other products, the Manufaturer's warranty applies. Warranty Information is available by contacting our Customer Service Department at 1-800-728-6999.

Damaged Products

If your package arrives damaged, immediately notify the carrier's local office. They will pick it up and return it to Scientifics at no expense to you.

How to Return or Exchange Items:

  1. CALL 800-728-6999 for a Return Authorization Number
  2. ALL ITEMS MUST BE IN THE ORIGINAL MANUFACTURER'S BOX which must be in new, unmarked condition. ES will not accept returned merchandise which displays use or misuse or is not in its original manufacturer's box. Instructions and warranty card must be included.
  3. Complete the Merchandise Return Form and return it with the merchandise.
  4. Place item and return form into a shipping carton, and tape the box securely.
  5. Return box to:
    Returns Department, SCIENTIFICS DIRECT, Inc.
    574 Main Street., Tonawanda, NY 14150-6711 USA
  6. Contact Parcel Post or UPS and return package PREPAID.
  7. Sorry, shipping charges are not refundable.

Repair or Defective Items

If an item is defective and you are returning it within 30 days, please send back the entire product, not just the defective part. After the 30-day trial period, consult the warranty instructions enclosed with the item. These returns must be made to the manufacturer. All Scientifics warrantied products are to be returned to:

Returns Department, SCIENTIFICS DIRECT, Inc.

574 Main Street., Tonawanda, NY 14150-6711 USA

Drones and 3D Printers

Drones and 3D Printers may only be returned within 14 days of the date of receipt. Verified unopened purchases are eligible for refund, less restocking fee. Opened product is eligible only for exchange upon approval, less restocking fee. Original shipping and handling costs will not be refunded and the customer is responsible for all return shipping costs. A 15% restocking fee will be charged for returns. All technical service occurs directly through the vendor. Manufacturer's warranty applies. Warranty Information is available by contacting our Customer Service Department at 1-800-728-6999. Damage due to improper use or impact is not covered. Only unopened 3D printer filament may be returned for refund or exchange.

Satisfaction Guarantee - Exchanges & Returns

We stand behind our commitment to provide you with quality products. Our Guarantee entitles you to receive an exchange, replacement or refund for the full merchandise amount (less any appropriate shipping charges) for any reason within 30 days. No returns accepted on the Solar Eclipse products after August 19th, 2017.

Gift Certificates

Ordering a Gift Certificate: Currently, our gift certificates can only be ordered individually. Available in 8 convenient denominations$10, $25, $30, $50, $75 $100, $150 and $200

Please make sure you order only one gift certificate at a time or you may call in your order to our customer service department at 1-800-818-4955 Mon.-Sat. 8am to 9pm EST.

A gift certificate must be the only item in your cart upon checkout. If you wish to order items (or additional gift certificates) in addition to your gift certificate, they will have to be placed as a separate order from your gift certificate purchase. Promotional discounts cannot be applied to the purchase of any gift certificate.

Redeeming a Gift Certificate: While our gift certificates currently aren't redeemable online, purchasing your items with your gift certificate is just a short phone order away at 1-800-818-4955

Duplicate Catalogs

We occasionally make our mailing list available to carefully screened companies whose products or services may be of interest to you. If you do not wish to receive such mailings let us know.

International Orders

We do not ship outside the U.S.

Policies

Customer must be 18 years or older to purchase from Scientifics Direct. By placing an order with Scientifics Direct, you acknowledge and agree that you are 18 years or older and legally capable of entering into contracts.

Ordering Live Caterpillars

Painted Lady Caterpillars are not included with the purchase of our Butterfly Cages. Scientifics Direct does not provide fulfillment for live insects. This is handled through a third party supplier. A mail order form is included with the shipment of each butterfly net detailing the ordering process for live caterpillars. For an additional fee of $13.49, you will receive 5 live Painted Lady Caterpillars and rearing supplies. This fee includes shipping and handling (inside the continental United States only). Payment must be made by the customer to the third-party vendor, NOT Scientifics Direct.

After filling out your mailing address, this form can be redeemed in one of 3 ways:

  1. Mailed to the vendor with check or money order payment.
    Address: Butterfly Store, PO Box 4517, Bremerton, WA 98312
  2. Scanned and emailed to this supplier with your credit card information.
    Email: help@naturegifts.com
  3. Faxed with your credit card number: 800-955-1497

Please allow 2 weeks for delivery. Please do not order live caterpillars if below 40 degrees or above 85 degrees. Live arrival guarantee will be void if ordered during these temperatures.